Travel Tips, Houses Rules, Useful Information
Terms and Conditions
Check in – Check out. Check in time is 2 pm and check out time is 10 am. If we are unable to grant an early check in because another guest is checking out that day, you are most welcome to drop your luggage at the property and come back to check in as soon as you room is ready. If you have booked motor bikes with us for the duration of your stay your bikes will be available for use from the time you arrive (before, check in if applicable from your Villa).
Late check out can be arranged on the day of departure subject to new guest arrivals at no extra charge until 2 pm. After 2pm the nightly rate will be charged.
Bookings are payable:
Depending on the rate you have chosen – three (3) types- they are Non-refundable, or Flexi rate (cancel up to 2 days before arrival and Direct bookings (through the website or via email).
Cancellations and refund Direct bookings- in addition to any terms and conditions imposed by the applicable booking site. Where there is a conflict between booking site terms and these conditions then these conditions shall apply at our discretion:
The guest that booked the Villa or room is responsible for all charges associated with that room, we do not allow split bills for rooms. Split bills for multi room Villas is permitted however the guest who made the booking is responsible for any shortfall.
Non-Refundable
This is when full payment is made via the booking engine at the time of booking.
(100% payable when booking no refund if cancelled)
Flexi rate
This is when you book and you can cancel up to two (2) days before you arrive at no charge.
(book, no payment upfront and you pay via the engine as per their terms and conditions)
Direct Bookings
This is when you book directly with us either through the website, WA or email and this has been confirmed by us in writing.
(Direct booking payment at the time of booking)
Credit or Gift Vouchers
Credit or Gift Vouchers must be used for stays starting before their end of validity date at the property where the initial stay was booked they are non-transferable between villas or other third parties. They can only be used for direct bookings through us and confirmed by us by email or WhatsApp. They are not refundable if unused.
Medium and long term rates
Monthly or longer stays rates do not include PLN (electricity) and laundry. The rent must be paid for the whole period rented to lock the calendar.
A refundable warranty deposit of 10% of the rent will be added to the invoice to cover for damages and / or unpaid bills. Should the damages or unpaid bill exceed the warranty deposit, the guest allows Nomad Holiday Rentals to charge the credit card on file.
Subletting is not permitted. Medium- and long-term rentals are firm and nonrefundable.
Number of guests:
Each property can cater for a certain number of guests. This number cannot be exceeded.
We reserve our right to refuse access and cancel the booking at the guest’s expense if the number of guests is superior to the number of guests that the property can house or has been booked for. No compensation will be offered.
We recommend that you declare the correct number of guests when booking or contact us in advance if there are any changes. We reserve the right to charge for additional guests in addition to the number booked at the time of reservation. Additional fees apply for additional guests up to the maximum number permitted by the owner at a minimum rate of IDR 500,000.00 per night. When extra beds are available for children or a baby a fee will be charged by us and must be paid upon arrival (cots – IDR 50,000, folding beds IDR 100,000 per night. Additional adults or children over 12 are not permitted to stay in a room that has already reached capacity e.g. three (3) adults cannot stay in a double room.
Sub Letting is not Permitted
Weddings and special occasions
Weddings and Special occasions can be arranged for including bookings for extra accommodation (at our Villas or other accommodation close by) food, live Bands and/or DJ’s. Special occasions incur a surcharge please email us with your requirements noting that we are not wedding planners so therefore we are happy to provide extra staff and facilities or put you in contact with third party providers (at additional cost) however we do not plan or manage your event on your behalf.
Boat & Airport transfers:
We can organise and book your boat transfers to and from Bali, It is recommended to book your boat transfers in advance. We have discounted rates for our guests.
Please contact us for boat transfers and information about airport transfers. We have chosen reputable third party provider based on reliability and quality of service not price alone, but we recommend that you contract nevertheless a travel insurance before leaving home.
Please note: if you need to cancel any third-party services with us, please give us a minimum 24 Hours’ notice otherwise the third party service provider will charge the full amount of the fare.
Motor Bike Hire
Some of our Villas have fully registered, modern road worthy motor bikes (as opposed to some of the other providers on the island who have unregistered and/or an inferior fleet) for rent for the duration of your stay (e.g. we do not rent on a daily basis only on a per stay basis). Ou current rate is IDR90,000 for a Scoopy or similar and IDR150,000 for a larger NMAX or similar per day per stay (e.g. Scoppy for 4 day stay is IDR350,000. Bikes will be available for collection at your Villa on the day you arrive and are payable on arrival. Bikes are delivered with helmets and full of fuel and should be returned fully fuelled or additional fees shall apply (minimum charge IDR150,000 per bike). Should you wish to rent a motor bike then please contact us when you book for details.
Costs on the island
On the island the cost of most food, motor bike rentals, drinks and alcohol and in some cases accommodation on the island is generally more expensive than in Bali itself and sometimes guests are surprised by the price differential when booking or staying. The cost is not exuberant, but it is noticeable and is as a general rule about 20 percent more but in some instances is lower. The reason for this is self-explanatory as all goods (including food, petrol etc) and services are imported to the island via boat, so this involves additional transport and labour (porterage) costs. Conversely if a modern motor bike needs servicing or something needs repaired it has to be transported back to Bali for repair or service then transported back to the island itself. This is no different from any other island in the world so it should come as no surprise.
Personal / travel Insurance
We recommend that you subscribe to a comprehensive travel, medical and accident insurance at the time of booking your trip, to protect you and all those accompanying you for the full time of your visit against accident, illness, including evacuation, injury, death, loss of baggage and personal items, theft, cancellation and other travel contingencies.
On request we will supply you with documentation if you need to make an insurance claim in case of cancellation. Please note flight cancellations, ferry cancellation, personal issues, health related issues and every event normally covered by a travel, medical and accident insurances are not valid causes for refunds.
Diving: It is recommended to book your dives in advance in Nusa Lembongan and Penida at certain periods of the year.
Damages, Losses and Breakages
Guests are responsible for looking after the property, leaving it in good order and in a clean condition. Guests also undertake to pay for damages, breakages or losses caused during the period of their stay. We reserve the right to reclaim the hired property and claim for damages, if the hirer, members of the guest party or guest’s visitors causes excessive damage, noise, mess or conduct any unlawful activity.
Please report any damage caused to the property to the villa staff. The guest agrees to pay for any damages or losses incurred during his stay. The guest allows us to charge the credit card on file to pay for damages and unpaid bills and utilities.
– Guests may be required to pay/provide a refundable security deposit as set by us prior to check-in. The refundable security deposit will be collected prior to check-in and refunded within 7-days after the departure (it can longer in certain cases whenever we require additional time to find a missing or damaged replacement item).
– The refundable security deposit may be deducted automatically without notice by us at our sole discretion from the guest credit card on file of the cash deposit in order to:
(a) repair, replace or clean anything that is damaged or missing or stained item by the Guest/ Visitors inside the Property or outside such as the balcony, terrace, backyard, patio and/or neighbouring properties and to the Community/Common Areas;
(b) to replace all lost or damaged keys or access cards or remote controls;
(c) arrange additional cleaning for excessive dirt (i.e. stained carpets, sofas, furniture’s, walls, appliances or any other excessive waste left in the Property);
(d) arrange laundry or special cleaning in case of smoking or leaving bad odour;
(e) arrange disinfection with licensed company if the Guest and/or Visitors were identified or suspected to had COVID;
(f) to pay against penalties such as for smoking inside the Property, making party/noise during quiet hours, disturbing the neighbour or their properties, trespassing the security gate, conducting illegal or commercial activities or other penalties as imposed by Operator, Community Management, Bali Police or other governing authority;
(g) for excessive utility charges beyond normal consumption rates (normal consumption rates are calculated not to exceed 1.000.000 per bedroom per month in total and combined);
(h) for any laundry service, grocery request, video on demand, upgrade of the internet/cable channels and/or mobile/international calls made using Property’s internet/telephone line.
(i) pay for any fines and/or penalties imposed by the Community Management and/or governmental authorities for not following community and local rules & regulations.
(j) pay against any services/items that the Guest/Visitors ordered via Operator during their stay.
(k) pay for unauthorized early check-in or late check-out charges or unreasonable delays/damages caused to the Operator and its staff for completing their day-to-day tasks.
If the collected refundable security deposit amount is not be sufficient to cover any/all of incurred charges as mentioned above, the guest is fully responsible to immediately clear the remaining balance to Nomad Holiday Rentals to cover the shortfall. The guest agrees that we are allowed to debit any shortfall from his/ her credit card on file
Swimming Pool
The guest is solely responsible for the supervision of any children in and around the pool. In some villas a removable pool fence can be arranged at an extra cost. Please order well in advance.
Driving in Bali:
Please note that you need an INTERNATIONAL DRIVING LICENCE to ride a scooter in Bali or on the island otherwise your travel insurance could decline to pay in case of accident. Please apply for your international driving licence before leaving your country and remember to wear a helmet.
Laundry:
None of the villas or resorts we manage offer an in-house laundry service. We use external laundry suppliers. Neither us nor our staff, the property we manage are responsible for de-coloration, damages or loss of clothing. We drop and collect your laundry only as service to save your time.
Eviction:
– The violations below will lead to immediate actions by us or its representatives:
(a) Loud Music/Parties/unappropriated noise level after 10:00 PM (till 8am);
(b) Trespassing or Blocking security barrier/gate, illegal parking or swearing the Community or staff;
(c) Smoking inside the buildings;
(d) Illegal activities / disturbance, damage or illegal access or unauthorized access to/of the neighbor’s property/items/community; as well as extra guests from outside without prior permission.
(e) If residue of an animal is found during our inspection following checkout Guest will be assessed a minimum IDR 2.000.000 cleaning charge.
(f) Improper garbage disposal.
In any/all above cases security deposit will be forfeited and in case of repetition guests might be evicted.
Please keep noise to a minimum after 10pm, parties or gathering are not allowed unless a special event request has been submitted prior arrival and approved by the property owner or ourselves.
We not allow:
– Possession of firearms or weapons of any kind on the property grounds under any circumstances.
-The use of drugs or any other illegal substances. Indonesian drug laws are draconian. Please stay away from illegal substances.
– Immoral Acts, including prostitution and related behaviour as described by the laws of Indonesia
– We reserve the right to request police assistance in the matters mentioned above or any other matter that are deemed suspicious or against local (Banjar) and Government regulations.
In most areas, in all countries, there are new building works taking place, we cannot be held liable for any inconvenience to you.
Pets are not allowed unless by prior arrangement.
Please just behave as you would at home
Acceptance
By placing and confirming a reservation with us guests automatically acknowledge that they have understood and accepted the terms and conditions.
GENERAL INFORMATION
Housekeeping. All villas and rooms are made up daily and linen and towels replaced every 3rd day. The housekeeper is scheduled to come in the morning. If you want privacy, just let the staff know and suitable arrangements will be made (as of course the pool has to be maintained and the villa cleaned.)
Laundry. The cost of your personal laundry is not included. Please advise the staff or manager if you would like us to arrange for your laundry. Allow 24 hours. Express service is also available at extra cost.
Money. Avoid using your credit card in Indonesia whenever possible. Withdraw money ONLY from ATMs in Bank branches where there are cameras. Skimming is frequent in Bali. Foreigners are often the culprits and the victims. Please bring cash when travelling to Nusa Lembongan, Ceningan or Penida. The ATM on the islands often runs out of cash so best to ensure you have sufficient funds for your stay.
Power. Power cuts are frequent on the islands, some of our villas have generators and they will automatically start when a power outage occurs. They can last a few hours and are more frequent in peak season (July- August). This might affect the water supply in the accommodation. Cuts are usually limited to a few hours at most. In any case please signal it to the villa staff in case it is a property issue and not a general cut.
Electric Plugs: power in Bali is 220V. Plugs are two pin European model (2 pins). Most of our properties will provide power adaptors., Otherwise they are widely available for a small price in most supermarkets.
Air conditioners – Most of the power in Bali and on the Islands are generated by burning fuel. You can greatly contribute to reduce the power consumption and the pollution by using the Air Conditioning wisely without affecting your comfort. Close doors and windows when you are in the room and the AC is on. Turn it off when you leave the room.
Glass around pools – Please strictly no glasses in or around the swimming pools. Any glass breakages will result in pool drainage. Glass is invisible in water and we will have to implement this procedure for your own safety. This is a costly and time-consuming process worn by the guests. All the costs associated included the cancellation of the following guests will be charged to you and will be a minimum cost of IDR 2,000,000.
Smoking. The buildings and bedrooms are strictly non-smoking. You are free to smoke in the open common areas (outside or verandas only) Please use the ashtrays provided.
Internet Wifi: All of our villas and pool areas have high speed WI-FI ranging from 50 to100 MPS. The Wifi is usually very reliable however given you are on an island the occasional outage does occur.
Villa Pets: From time to time some of our villas have foster pets as residents. These dogs or cats which have been vetted for health and safety are being fostered by us as they are rescued animals and are recuperating from injury before being rehomed, or are too old or to lame to be rehomed. This is our way of supporting Lembongan Paws and other local animal charities. Should you not want the animal at your Villa then please advise and the pet will be removed for the duration of your stay.
Wild life: Many villas in Bali have open bathrooms and living rooms. Despite every effort to keep it out you might note the presence of wildlife in the open areas of the villas. All our villas are treated by a pest control company for rodents and insects. Geckos are a harmless useful animals that clean the villas from spiders and mosquitos. They are a feature of Bali.
Tips and Gratuity
We do not include any service charge in the booking prices. Should you like to leave a gratuity as appreciation to the service, please do so directly to the Villa Manager Yuni who will share it amongst ALL the team.
Local Customs: We require mutual respect from our guests and staff, please do not behave differently than you would at home. Do not speed or ride in town topless, do not wear skimpy or revealing swimsuits or clothes in the village. Do not drink alcohol in the streets and treat everyone as you would like to be treated yourself. If guest mistreat or are disrespectful to local villagers of staff then they will receive a warning that on the next occasion their booking will be cancelled effectively immediately with no refund and no compensation – you have been warned – this is a strict policy.
Drugs
Drug usage or possession on the island appears to be virtually non-existent or low however it would be naive to say we haven’t observed it on rare occasions. Stay away from drugs and drug users – the penalties for drug use in Indonesia are EXTREMELY HARSH by Western standards and possession or use in our Villas will result in immediate cancelation of your booking. Keep yourself safe and enjoy your holidays in paradise.
Liabilities and Disclaimers
Please be advised that we nor any of its employees or representatives or the owners of the villa we manage are responsible for:
– Any loss or damage to personal equipment and property during your stay at our villa or during your participation in any activities including transportation during your visit to Bali, Lombok or Nusa Lembongan, Ceningan and Penida.
– Any delay, additional expense or inconvenience which may be caused directly or indirectly by events outside of our control such as late arrival of International flights, civil disturbances, fire, floods, unusually severe weather, nature or governments, newly imposed regulations, or the failure of any machinery, equipment or structure.
– Personal injuries or loss of life, intoxication of any kind, any consequences of lack of supervision or common sense, or the failure of any machinery, equipment or structure, occurred at the properties we manage or external venues, tours, during transportation, at facilities or locations which may or may not have been recommended by Nomad Holiday Rentals.
– Personal injuries or loss of life, loss of property while using a transport company, boat company, private driver even if we have booked the transport for you.
– We have taken due care and responsibility to verify and check all information on our website as at the time of compilation, however, as this information is supplied by the relevant accommodation & tour/cruise operators, it accepts no responsibility for any inaccuracy or misdescription contained in the publications. Sales of services as contained in our publications are made by us only as agent for the person, business or company providing the services.
The standards of accommodation and other services chosen are based on various factors, which are generally accepted as indicative of a certain class.
– We do not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of those service providers in connections with your convention pursuant to a contract between them and yourselves and over whom we have no direct control. We do not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action.
We are here to help. Please contact us if you need assistance.
We are available from 8 am until 8 pm every day